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KJN Tools

Job Vacancy for a Hire Coordinator

The Hire Coordinator is responsible for the efficient organisation of all equipment hire activities, ensuring excellent customer service and accurate administration throughout the hire process.

This role supports customers from initial booking through to equipment return, while maintaining accurate records, coordinating repairs, and ensuring compliance with company procedures.

Key Responsibilities

  • Coordinate the on-hire and off-hire process for all plant and equipment.
  • Take customer bookings, check equipment availability, and accurately record all hire information on the company hire system and diary.
  • Provide safety briefings and operating guidance to customers where required.
  • Raise and process breakdown reports, liaise with customers, and coordinate repairs with the workshop team.
  • Process customer payments and refunds, ensuring all transactions are accurately recorded on the company system.
  • Monitor and chase the return of missing components, accessories, and equipment keys.
  • Manage cash customer accounts and assist with credit control activities, including following up outstanding payments.
  • Serve customers in the trade counter/shop, providing a professional and helpful service.
  • Carry out off-hire inspections, including checking for damage, measuring blade wear where applicable, recording fuel usage, and ensuring equipment is returned in accordance with company procedures.
  • Oversee the return process to ensure all equipment is complete, clean, and ready for inspection or rehire.
  • Maintain accurate records and documentation relating to hires, returns, breakdowns, payments, and customer communications.
  • Work closely with the workshop and team to ensure equipment availability and minimise downtime.
  • Ensure all hire activities comply with company policies and health and safety requirements.
  • Support the wider team with general administrative and customer service duties as required.
  • Maintain Machinery (LOLER) inspection records
  • Arrange inspection in line with requirements
  • Book vehicles in for 6 weekly inspections as per maintenance contracts

Contact Alastair or Teresa.

Email: teresa@kjn.co.uk or alastair@kjn.co.uk Tel: 01896 278389